FAQ

  • What are the charter departure times?

    Our charters operate from 12:00 – 16:00, 16:15 – 20:15 and 20:30 – 00:30. If you would like to book a longer trip, please let us know and we would be happy to accommodate. On weekends, the minimum booking is 4 hours and on weekdays it's 3 hours. 

  • What time should we arrive for the charter?

    We ask that all guests arrive 20 minutes prior to boarding time. The 20 minutes will give our staff enough time to check-in the group, load your supplies onto the yacht and ensure we don’t lose any time waiting at the dock for latecomers… there are always a few! We will return to the dock 10 minutes prior to the charter’s end time for disembarking.

  • Where will we go on the cruise?

    Depending on the length of the tour, we like to cross the harbor and take a leisurely cruise through the picturesque channels of the Toronto Islands. From there we leave the harbor, head towards Ontario Place and out into Lake Ontario. As we re-enter the harbor, you will enjoy unique views of the city skyline. If the seas are too rough, we will not subject our guest to the swells, and we’ll stay in the sheltered harbor (where there is still plenty to explore). While onboard, please consult your captain for the best options.

  • What should we bring?

    First of all, a great attitude is required before getting on board. Remember that you're about to head out for a few hours with great friends in a unique setting. In addition, consider bringing along the essentials listed below:

    Essentials

    • sunglasses
    • beverages of your choice (preferably in cans, they cool faster and don't tip over as easy)
    • snacks
    • cups, plates, napkins and cutlery
    • ice and a cooler to put it all in

    Temperatures are usually a few degrees cooler on the water than on shore, so dress appropriately. If you do feel chilled or hot, the cabin below is heated/air conditioned and offers respite from the outdoors. ‚ÄčTemperatures on Lake Ontario are very unpredictable. While the temperature at the dock might be 28 degrees celsius, two miles offshore it could be in the low 20's. This is especially true in May and September. Soft soled shoes, such as tennis shoes or deck shoes are extremely important. Hard soled shoes will scratch and leave displeasing marks on the boat deck that are hard to remove.

    If anyone in your group is prone to sea sickness, it may be a good idea to bring anti-nausea medication.

    For those who would like to go for a swim, remember to bring a swimsuit.

  • Can I bring my own food and alcohol on board?

    Guests can bring their own food and beverages for the charter. If you wish to have food prepared and delivered to the yacht, please inform us in advance and we would be happy to coordinate catering. We can even arrange for a chef to come aboard to prepare a meal during the charter.

  • Is there a BBQ for guests to use?

    BBQ:  The use of the BBQ is available supervised by one of our crew for a $200 fee while anchored or docked. Please speak to our reservation team for more details. 

  • Can we wear high-heels or street shoes on-board?

    Only soft-soled shoes are permitted on the outdoor decks, and inside the yacht all guests will go barefoot.

  • What is included with the charter?

    The yacht is staffed by a crew of a Captain, First Mate and Steward to provide a safe and enjoyable charter. We will provide supplies such as water, ice, towels and paper products. For special requests, please inquire at the time of booking.

  • Are children permitted on board?

    Chartering a yacht makes for an excellent family activity for both children and adults. While the crew is there to look out for everyone’s safety, please remember that you are responsible for minding your children. We recommend that you bring childcare along if you wish to truly relax on board. Children will be required to wear a lifejacket at all times while on the outdoor deck.

  • Are pets allowed?

    For health and safety reasons, generally pets are not allowed on board the yacht. We love animals however sea travel can be uncomfortable for them and we want everyone to have a good time. If you need to be accompanied by your pet for any reason, we ask that you check with us first.

  • How many guests are allowed on the boat? What if we have extra people?

    For our guests’ safety and comfort, there is a limit of 20 passengers on board. If you have a larger group, please let us know and we can arrange a multi-vessel charter and raft up on the water to keep the party together.

  • Are the bedrooms open to guests?

    Bedrooms are generally not available. The client must inform us in advance if they wish to use the bedrooms.

  • What happens if the weather is bad?

    The charter will operate rain or shine. There is plenty of covered and indoor space to ensure an enjoyable trip no matter the weather. In the event of thunderstorms, high winds or dangerous conditions the charter will be rescheduled for another day however no refunds will be issued for inclement weather.

  • Can we smoke on the boat?

    Smoking is permitted on the aft deck only. Please smoke in the designated smoking area only to prevent damage to the yacht.

  • How does payment work? Is it refundable?

    To confirm the reservation, we require a 40% deposit. The remaining balance is due prior to departure. We accept cash, e-transfer and credit card. The refund terms are dictated by the charter agreement. Generally, once payment is collected, it is non-refundable. In certain circumstances, a credit can be provided to use on another date. No refunds will be issued due to weather.

  • Is the tip included in the price?

    It is customary to leave a minimum $200 gratuity for the crew at the end of the charter.

  • Is the online booking site secure?

    We use one of the most trusted credit card processing partners to handle all credit card information. We are compliant with the strictest PCI requirements for handling payment information, so rest assured that your transaction is safe and secure.

  • What is the damage deposit?

    At the beginning of the charter, we will take a $500 cash deposit. As long as there has been no damage to the boat, the deposit will be returned at the end of the trip.

  • What is the Bareboat Charter Agreement?

    The charter agreement is a legal document between UD Yachts, owner, crew and customer. The agreement outlines the key terms of your charter, and will specify among other things your yachts’ technical specification, charter date, intended destinations, pick-up and drop-off details, insurance and cancellation terms.